SUPPORT

Help with our engineering software

Downloads, licensing, installation and technical questions about our cooling tower, water and steam, and psychrometrics products.

Downloads & Trials

Installers and free trial versions for every product, across all supported platforms.

Licensing & Activation

Activating a licence, moving it to a new machine, and what each licence type permits.

Knowledge Base

Answers to the questions we are asked most often, by product and by topic.

System Requirements

Supported operating systems, host application versions and platform prerequisites.

Release Notes

What changed in each version, and which versions are current for each product.

Documentation

Technical documentation, function references and worked examples.

Common questions

Yes. Every product has a free trial version available from the downloads page, so you can verify it does what you need before purchasing.
For several products, yes, under a redistribution licence. The terms depend on the product and on how you intend to distribute it - email sales@fluidika.com with a short description of your use case and we will tell you what applies.
Yes to all three. Contact sales@fluidika.com with the number of users or the institution involved and we will quote accordingly.
Yes. Many engineering departments cannot use a card for software purchases. Email sales@fluidika.com and we will raise a proper invoice with your purchase order reference.
Water and steam properties implement IAPWS-IF97 (Revision 2007); humid air properties follow the ASHRAE Handbook of Fundamentals formulations; cooling tower analysis follows CTI ATC-105. Each product page states its standard, valid ranges and the properties available.

Still stuck?

Email us with the product name, its version, and what you were doing when the problem occurred. That usually gets to an answer in one reply rather than three.

info@fluidika.com

MES clients

If you run one of our manufacturing systems under a service agreement, please use the contact routes in your agreement rather than this page - they reach an on-call engineer directly and carry your agreed response times.

ABOUT OUR SERVICE MODEL